Please check the following:

• The correct login credentials are used at login attempt
• If you forgot your password, please reset it via https://www.toyota-europe.com/ to access your account
• You have not deleted your charging account or MyToyota account
• You have no unpaid invoices from previous months and you have a valid payment method associated with your account. If your account has only been suspended and not cancelled, it may be unlocked for a limited time after your bills have been paid.

If there are no outstanding invoices and the account was inactive for more than 180 days, the account gets deleted from the system automatically, hence no access to the account is possible. In this case, a new account needs to be created.