In some cases, you may not be able to stop a charging session remotely if another customer has already started charging at the same station.

This can happen if the session was started in the app, but the charging cable was unplugged before the session was properly ended.

What you can do:

• Refresh the app or log out and back in.
• There’s no need to worry – your session is billed correctly.

If you still need help, feel free to contact our Customer Service team.